Shipping & returns
On its way to your bedside
Delivery times, costs, returns and how to reach us, all in one place.
Delivering to Ireland: An Post Tracked, €4.95 for one item. Any 2 items ship free.
- Dispatched in 2 to 4 business days Counted from the day you order.
- Delivered 4 to 7 business days later Counted from your dispatch email.
- Tracked on every order Your tracking link arrives by email.
- 14-day returns Counted from the day it arrives.
How delivery works
Three steps, and you can follow the last two from your phone.
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You order
Your order confirmation arrives by email straight away.
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We dispatch
Within 2 to 4 business days. We email your tracking link as it leaves.
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It arrives
4 to 7 business days after dispatch, with An Post Tracked.
So allow 6 to 11 business days from order to doorstep. Carriers can run slower around public holidays and busy periods.
What delivery costs
Any 2 items ship free, everywhere we deliver. The two-pack always ships free.
Delivery is charged in your local currency and shown at checkout before you pay.
14-day returns
Changed your mind, or the size is not right? You have 14 days from the day your order arrives to return it.
- Send us a message with the form below. Include your order number.
- We reply with the return address and what to do next.
- Post it back to us. We recommend a tracked service.
Arrived damaged, or not what you ordered? Send us your order number and a photo, and we will put it right.
Quick answers
Where is my tracking link?
We email it when your order is dispatched, which is 2 to 4 business days after you order. If you cannot see it, check your junk folder, then send us a message.
How do I get free shipping?
Add any 2 items to your bag. The two-pack counts as 2, so it always ships free.
Can I change my address or my order?
Send us a message as soon as you can, with your order number. If your order has not been dispatched yet, we will do our best to change it.
My order is late. What should I do?
Check your tracking link first. If it has been more than 7 business days since your dispatch email, send us a message and we will chase it with the carrier.
Where do you deliver?
Ireland, the United Kingdom, the United States, Canada, Australia, New Zealand and South Africa.
Still have a question?
Send us a message and a real person will reply. Or email store@storesecondspring.com.