Refund policy

Last updated: 10 November 2026

We want you to be happy with your Second Spring order. If you are not, this is how returns and refunds work. None of this affects your legal rights.

14-day returns

If you change your mind, or the size is not right, you have 14 days from the day your order arrives to tell us you want to return it. You then have 14 days to send it back.

Condition

Because this is nightwear, items must come back unworn and unwashed, in their original packaging. Trying it on for size is fine.

How to return

  1. Email store@storesecondspring.com or use the form on our shipping and returns page. Include your order number.
  2. We reply with the return address and a return reference. Please wait for these before posting, as parcels without a reference can be delayed.
  3. Post it back to us. We recommend a tracked service, as the parcel is your responsibility until it reaches us.

Return postage

You pay the return postage if you have changed your mind. We pay it if the item is faulty, damaged or not what you ordered.

Refunds

We refund your original payment method within 14 days of receiving your return. Your bank may take a further 3 to 10 business days to show it. There is no refund fee.

If you return your whole order, we also refund the standard delivery charge you paid.

Two-packs and the free wash bag

For a full refund on a two-pack, return both nightdresses and the free delicates wash bag. If you keep one nightdress, we refund what you paid less the price of a single nightdress, and the wash bag is yours to keep.

Changing size or colour

We do not run a separate exchange service. To change size or colour, return the item for a refund and place a new order.

Faulty, damaged or wrong items

If something arrives damaged, faulty or not what you ordered, email us your order number and a photo, ideally within 7 days of delivery. We will send a free replacement or give you a full refund, including the delivery charge and any return postage.

Questions

Email store@storesecondspring.com. We aim to reply within 1 to 2 business days.